If you are working in a corporate where you have to deal with colleagues, where different heads involve, you might feel the challenge in communication has become greater and greater these days, especially during the pandemic. Emails and messages are more frequently used than a conventional meeting or even communication on the phone. Very often misunderstanding is inevitable. Small problem seems to become very big. A simple problem may become complicated. Everyone is working in their “limited space”. Friction among colleagues may occur very quickly and easily. Noone is comfortable in such a situation. I think we need to keep our heads cold a lot these days. Hold yourself back and do not react. So we can still think very clearly and not easily get provoked.
When a colleague was calling me, discussing a business process that had not been completed for several weeks and people had started making assumption and judgement, I was quickly aware that a misunderstanding had been taking place among us. I thought I should make it clear for everybody so they stopped making their assumption and judgement which had made the situation worse. In this situation, I knew the problem very clearly, I knew what made the process not completed.
I listened to her talking on the phone. I was surprised how a simple problem had become so complicated. I kept my head cold and said to her “I understand your situation, I appreciate your effort to solve this problem. Please now stop talking to everybody about this for not making it more complicated.”
I made it clear that day. I left a note to her with a smile ‘May everyone stay peaceful’.